Frequently Asked Questions
Everything you need to know about getting started with GLP-1–based treatment
Getting Started
How do I get started?
Complete our online assessment, which takes about 5 minutes and includes questions about your health history, current medications, and weight management goals. A licensed healthcare provider reviews submissions within 24 hours.
Do I need insurance?
Insurance is not required. Our flat monthly fee includes a provider consultation, medication if prescribed, shipping, and ongoing support. We do not bill insurance.
How much does it cost?
Plans range from $249–$399 per month depending on the treatment option and delivery method. There are no hidden fees or additional costs.
How long does it take to receive my medication?
If prescribed, your order is sent to a licensed pharmacy and typically ships within 1–2 business days. Most patients receive delivery within 3–5 business days.
Is the consultation really free?
Yes. Your initial assessment and provider review are free. You only pay if treatment is prescribed and you choose to continue.
About the Medication
What are GLP-1 medications?
GLP-1 (glucagon-like peptide-1) receptor agonists are prescription medications used in medical weight management and metabolic care. They work by targeting pathways involved in appetite regulation and blood sugar balance.
What’s the difference between Semaglutide and Tirzepatide?
Both medications act on hormone pathways related to appetite and metabolism. Tirzepatide targets both GIP and GLP-1 receptors, while semaglutide targets GLP-1 receptors. A healthcare provider will help determine which option may be appropriate for you.
Tablets vs. injections — which is right for me?
Each form offers different administration options. Tablets provide needle-free dosing, while injections allow weekly administration. Your provider will help you choose based on your preferences and medical history.
Are these medications right for me?
A licensed healthcare provider reviews your medical history and determines whether treatment may be appropriate. As with any prescription medication, risks and side effects will be discussed during your evaluation.
Safety & Eligibility
Who can use GLP-1 medications?
Treatment may be considered for adults with a BMI of 30 or greater, or 27 or greater with a weight-related condition such as high blood pressure or type 2 diabetes. Eligibility is determined by a licensed provider.
What are the common side effects?
Common side effects may include nausea, diarrhea, constipation, or reduced appetite. These effects are often temporary and may improve as your body adjusts. Individual experiences vary.
Who should not take these medications?
GLP-1–based medications may not be appropriate for individuals with a personal or family history of medullary thyroid cancer or Multiple Endocrine Neoplasia syndrome type 2, or for those who are pregnant or breastfeeding. Your provider will review your history carefully.
Who verifies provider information?
Medical provider services are delivered through TelegraMD (https://telegramd.com/). TelegraMD is responsible for validating and verifying all provider credentials and information.
Can I take this with other medications?
Some medications may interact with GLP-1 treatments. Be sure to list all medications during your assessment so your provider can evaluate potential interactions.
Treatment & Results
How much weight might I lose?
Results vary by individual and depend on factors such as starting weight, lifestyle habits, and adherence to a provider-directed plan. Your provider will discuss realistic expectations during treatment.
When might I notice changes?
Some individuals notice changes within the first few weeks, while others may take longer. Progress varies from person to person.
How long do I need to take the medication?
Weight management plans are individualized. Your provider will work with you to determine the appropriate treatment duration based on your goals and response.
What happens if I stop taking it?
Some individuals may experience changes after discontinuation. Your care team can help you develop long-term lifestyle strategies to support ongoing progress.
Do I need diet and exercise?
Healthy eating habits and regular physical activity are encouraged alongside treatment. Our care team provides guidance to support sustainable lifestyle changes.
Program Details
What’s included in my monthly subscription?
Your subscription includes provider consultation and prescription (if appropriate), medication delivery, ongoing monitoring, care team access, personalized guidance, and free discreet shipping.
How often do I interact with a provider?
Providers check in through your online portal as needed to monitor progress and adjust treatment when appropriate. All communication is completed online.
Can I cancel anytime?
Yes, subscriptions may be canceled at any time without penalties. We recommend discussing changes with your care team beforehand.
What if treatment isn’t a good fit for me?
Your provider may adjust your plan or discuss alternative options depending on your experience and goals.
Can I change my plan?
Yes. Plan changes can be discussed with your provider to ensure adjustments remain appropriate for your treatment plan.
Shipping & Privacy
Where are treatments currently available?
Sublingual Semaglutide and Sublingual Tirzepatide are currently not available to patients located in South Carolina, Alabama, or Arkansas. Availability of medications may vary based on applicable laws and regulations and is subject to change.
How is my medication shipped?
Medication ships in discreet, unmarked packaging using temperature-controlled materials when required. Shipping is free on all orders.
Is my information private?
Yes. We follow HIPAA standards and use secure encryption to protect your personal health information.
What if my medication doesn’t arrive?
Contact support immediately. We provide shipment tracking and will work to resolve delivery issues promptly.
How is medication stored?
Injectable medications are typically refrigerated (36–46°F), while tablets may be stored at room temperature. Detailed instructions are included with each shipment.
Frequently asked questions
How do I contact my care team?
You can message your care team through the patient portal at any time. Most messages receive a response within a few hours.
What if I have questions about side effects?
Contact your care team if you experience concerning symptoms. Your provider can review and adjust treatment if needed.
Do you offer refunds?
We offer a satisfaction guarantee for the first month. After shipment, medications are generally non-refundable.
Can I pause treatment?
Yes, subscriptions may be paused. Notify your care team in advance so future shipments can be adjusted safely.
Still have questions?
Our care team is here to help. Reach out and we’ll respond within 24 hours.